Elegance Rug Decor: Answering Your BusinessRelated Questions with Heart

Elegance Rug Decor specializes in handcrafted rugs and wooden decor, offering unique and artisan-quality products that transform spaces. The founders' passion for artisanal craftsmanship drives their commitment to fair trade and showcasing global artisan stories. Discover answers to business-related questions, ensuring a smooth shopping experience tailored to your needs. Elevate your home with our timeless designs.

How should I care for my handmade rug?

To care for your handmade rug, vacuum it regularly, avoid direct sunlight, and rotate it periodically. For deep cleaning, we recommend professional rug cleaning services. Additionally, blot spills immediately with a clean, dry cloth to prevent stains. Avoid using harsh chemicals or cleaners that can damage the fibers.
What payment methods are accepted?

We accept all major credit cards, PayPal, and Apple Pay. and also Afirrm. If you have any questions about payment methods, please contact us at support@elegancerugdecor.com. We also offer financing options through our partner, Affirm.
Can I pay in monthly installments?

Yes! We offer financing through Affirm. You can pay over time with plans from 3 to 36 months—depending on eligibility.
How do I use Affirm at checkout?

Just select “Affirm – Pay Over Time” as your payment option during checkout. You’ll be guided through a quick approval process.
Is there a fee or interest?

Some Affirm plans include interest depending on your credit and the length of your plan. All terms are shown clearly before you confirm.
Do I still get the rug right away when chose Affirm?

Yes! Your order will be processed just like any other purchase once Affirm confirms payment. You don’t need to finish paying it off before you receive it.
What if I pay late or miss a payment?

Affirm will contact you directly and may offer options to reschedule. Elegance Rug Decor is not responsible for managing payment terms.
Can I return a rug purchased with Affirm?

Yes, our standard return policy applies. If approved, any refunds will be processed through Affirm.
What is your return policy for rugs and home decor?

We accept returns within 7 days of purchase. Items must be in their original condition and packaging. Custom orders are non-refundable. Please contact our support team at support@elegancerugdecor.com to initiate a return. For more details, please visit our Returns and Exchanges page. Refunds will be processed within 7-10 business days after we receive the returned item.
What are the available shipping options?

We offer free standard shipping on all orders within the U.S. Expedited shipping options are also available at an additional cost. International shipping rates vary based on the destination. For more information on shipping times and costs, please visit our Shipping page. Tracking information will be provided once your order has shipped.
Can I place a custom order for rugs or home decor?

Yes, we offer custom orders for both rugs and home decor items. Please contact us with your specific requirements, and we will work with you to create a unique piece that fits your needs. Reach out to us at support@elegancerugdecor.com for more details. Custom orders typically take 4-6 weeks to complete.